Job Readiness Skills Outline:
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WorkGo Job Readiness Skills Outline:

Successful WorkPlace Attitudes & Behaviours:

Importance of Positive Attitudes in Work & School

    1. The importance of a Positive Attitude in getting hired, enjoying work, and being successful
    2. The meaning of job success – doing your job well, being part of a team, enjoying your work
    3. Thinking Positively – everyone controls their own attitudes and behavior. Avoid negatives, look for positive options in work situations

Be There

    1. The consequences of being late, missing work, or calling in sick as an excuse
    2. Keeping your employer informed at all times
    3. Meeting and exceeding your employer’s expectations

Keeping Your Focus

Keeping your mind on the job

    1. Avoiding non work talk or dealing with personal business at work
    2. Focusing on safety and efficiency at work
  1. Doing Your Very Best
    1. Showing initiative in work situations
    2. Always trying to improve knowledge and skills
    3. Setting reasonable goals then working to meet them

Accepting Guidance and Direction

    1. Following procedures and standard practices
    2. Asking for help, directions, or instructions
    3. Accepting advice & criticism.

Being Flexible

    1. Being willing to do “extra”
    2. Being ready to step up and help when needed
    3. Knowing how to balance your own and other’s needs

Staying Calm

    1. Controlling your emotions
    2. Making constructive suggestions
    3. Learning, practicing and using good communication

Looking After Yourself

    1. Being ready for work – sleep and exercise
    2. Avoiding abuse of alcohol and drugs
    3. Managing and reducing stress


    1. Respecting employer’s time and property
    2. Importance of completing work tasks
    3. Being honest with yourself and others

Positive Attitudes Work

    1. Positive attitudes are noticed by others
    2. Positive attitudes lead to more interesting work and better jobs
    3. Positive attitudes create enjoyment and success

Successful Service Skills

Service = Success

    1. Providing good service an important skill for success
    2. Good service applies to customers, co-workers, and all other people at work
    3. Providing good service ensures success and enjoyment at work

Service Essentials

    1. Doing more than is expected
    2. Being prepared to put in an extra effort
    3. Treating others the way you would like to be treated

Handling Difficult Situations

    1. Being flexible and imaginative in solving customer problems
    2. Being helpful and courteous no matter how difficult
    3. Always doing what is best for the customer

Effective Communication

    1. Thinking your ideas through before talking or acting
    2. Speaking clearly and sincerely
    3. Listening carefully before explaining your point of view


Dealing with Customers

    1. Treating customers with respect, making eye contact and dealing directly with concerns
    2. Communicating information clearly, using language and terms customers can understand
    3. Always look for direct explanations


    1. Always being on your best behavior
    2. Always improving knowledge and skills and work performance
    3. Treating every customer with understanding and respect

Satisfying the Customer’s Needs

    1. Paying attention to customer and understanding their needs
    2. Dealing with customer’s concerns and complaints
    3. Learning to listen, observe, ask questions and make suggestions

Key Points for Good Service

    1. Always think about how to give the “Best” service
    2. Great service reflects on you, your co-workers, and who you work for
    3. Do more than is expected, communicate clearly, and always, be Professional